Remote monitoring

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Alarm Signal Monitoring

Monitored customers can relax knowing that their alarms will not be ignored. Signals can be monitored by and alarm receiving centre (ARC) or by a mobile device, with multiple methods for alarm transition thanks to ever evolving technologies.

Why should I have my Intruder Alarm monitored?

There are many reasons why monitored systems are beneficial. You rely on your intruder alarm to protect your property from breakin’s or from vandalism, Intruder alarms can also be used in conjunction with systems such as CCTV analytic to detect and monitor trespass onto property where access is prohibited or restricted.

These systems can trigger an alarm at an ARC where cameras can be remotely accessed to track, monitor and assess any situation and where required a keyholder or police response can be facilitated.

Monitoring not only reports activations but can also allow for remotely diagnose problems, having the ability to diagnose and predict breakdowns before they happen can be invaluable to business owners when it comes to protecting their investment.

Why should I have my Fire Alarm monitored?  

Sadly, the statistics speak for themselves with over 70% of businesses involved in a major fire not reopening, or if they do subsequently fail within 3 years of the fire.

Your business is probably one of the Tens of thousands across the UK that have a Fire alarm. Your system is designed to notify you immediately of any Fire, protecting your staff, Stock and ultimately your business.                                                                                                                                                                                

A small Communication module called a DualCom can be easily installed and will silently monitor you fire alarm and in the event of an pre-alarm or activation can be programmed to signal an ARC who will in tern contact a keyholder or Fire Brigade, this service makes the difference between arriving to find your business in heavily damaged by fire, or arriving to find a burnt-out appliance that was quickly dealt with and just leaving some minor repairs and cleaning up required resulting in let financial impact to your business.

When you weigh it up, the cost of Fire Alarm monitoring is insignificant when compared to the cost of your business.

Types of Signalling

Single Path Monitoring via GPRS                                                                                                                                                                                                                                                  This solution offers connection to the ARC through use of an inbuilt WorldSIM® card. This allows it to communicate with the ARC via the UK’s mobile networks. The unit searches for the strongest signal available and connects in seconds.                                                                                                                              The main benefits of the single path GPRS is the fact that it does not require a dedicated phone line and subsequently saves this additional cost each year.

Dual Path Signalling                                                                                                                                                                                                                                                                                  As the name suggests Dual path signalling involves connection to 2 routes of communication.                                                                                                                  The first is via a WorldSIM® which works in the same way as the Single path option, The second path can be either a landline, an IP connection using your businesses Internet, or even another WorldSIM® connecting to a different set of networks. The two routes provide an inbuilt contingent should one of the paths fail or be tampered with. In this circumstance the ARC will be alerted and take the appropriate actions.                                                      Although a more expensive and complicated option than single path signalling, dual path signalling is far more secure and is the preferred option for fire & security providers and insurance companies.

Our Alarm Receiving services are provided by:

Arm Secure (monitoring Centre (ARC/VRC)                                                                                                                                                                                                                              Unit 10, The Alpha Centre                                                                                                                                                                                                                                                    Armstrong Way                                                                                                                                                                                                                                                                                        Yate, Bristol                                                                                                                                                                                                                                                                                                  Tel: 01414 242 023                                                                                                                                                                                                                                                                              Email:         

We’re able to provide you with all the help, support and maintenance you need to ensure that your premises is well looked after, so get in touch with us today to find out more about how we can help improve site security today.

Ever Changing Technology

By the end of 2025, the UK's analogue network (the PSTN, Public Switched Telephone Network) will be switched off. 

By the end of 2025, the UK’s analogue network (the PSTN, Public Switched Telephone Network) will be switched off. This means BT’s Copper Network will be switched off.

BT copper switch off means copper phone lines that form the foundation of the nation’s telecommunications infrastructure will be disconnected.

What Types of Phones and Services are Affected by BT Copper Switch Off 2025?

The types of phones affected by copper switch off include:

  • Copper-based landline phones
  • Red telephone boxes
  • Emergency phones in lifts

In addition to phones and voice services, there are many other services and equipment that you may not even realise rely on copper phone lines and the PSTN. These include:

  • Payment terminals in shops
  • Cash machines
  • House alarms
  • London Underground light signals
  • Traffic lights

For more information and updated please visit:


Echo Ready??

Changes are being implemented to improve both the speed and quality of the Police response to all alarms with a valid URN.

The way intruder alarm signals are processed by Alarm Receiving Centres will be changing, whereby all Police signalling alarm systems that hold a valid Unique Reference Number (URN) will be processed electronically via Electronic Call Handling Operations (ECHO) to the appropriate Police Force.                                                                                                                                     ECHO is a not-for-profit organisation who automate transmission of alarm signalling to blue light services, in conjunction with the National Police Chiefs Council and key security industry stakeholders.                These changes are being implemented to improve both the speed and quality of the Police response to all alarms with a valid URN. Integration into the ECHO initiative will be mandatory for all ARC’s that wish to continue to pass alarms for police response.

Find out more at:

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